At FootPunk, we prioritize swift and secure delivery for every order. Our team processes shipments within 1-2 business days after payment confirmation, ensuring your carefully selected items are packed with care. Whether you're shopping for everyday essentials or seasonal favorites, our logistics network is optimized to deliver your package efficiently. All orders are dispatched from our fulfillment centers with protective packaging to safeguard your purchase during transit.

Processing typically takes 1-2 business days, excluding weekends and holidays. Delivery timelines vary based on your location and selected shipping method. Domestic orders generally arrive within 5-8 business days after dispatch, while international shipments may require 10-20 business days. During peak seasons or unforeseen circumstances (e.g., extreme weather), slight delays may occur—we appreciate your understanding and will proactively communicate any significant changes.

We offer transparent pricing with the following options:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Shipping fees are calculated at checkout based on your cart total and destination. Promotional discounts may occasionally override standard rates—check our homepage for current offers.

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with customs restrictions may be excluded. If your country isn't available at checkout, contact [email protected] for potential alternatives. Note that geopolitical changes or carrier limitations may temporarily affect serviceability—we update our system weekly to reflect current capabilities.

Once your order ships, you'll receive a confirmation email containing:

- A unique tracking number
- Direct links to carrier tracking pages
- Estimated delivery window

Track your package directly through our website's "Order Status" portal or via the carrier's app. International shipments may show limited updates until reaching your country's customs hub.

While rare, delays can occur due to carrier issues or customs inspections. If your tracking hasn't updated for 7+ business days or exceeds the estimated delivery window by 5+ days, contact us at [email protected] with your order number. For lost packages confirmed by the carrier, we'll promptly reship your items (subject to availability) or issue a refund. Claims typically require 10-15 business days for investigation—we appreciate your patience during this process.

International customers are responsible for any customs fees, taxes, or import duties imposed by their country. These charges vary by destination and are determined during customs clearance—we cannot predict or cover these costs. Some carriers may collect fees upon delivery. We recommend checking your local regulations before ordering. To minimize surprises, consider:

- Reviewing your government's import tax calculator
- Selecting "DDU (Delivered Duty Unpaid)" at checkout if available
- Contacting your customs office for item-specific inquiries