You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order number and request details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product). To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that some financial institutions may require additional time to process and post the refund to your account. Refunds will be issued for the purchase price of the product only; shipping and handling charges are non-refundable unless the return is due to our error.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment processor, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with the payment processor to resolve any issues. In cases where a refund was issued but not received, we may need to request a trace from your financial institution, which can take additional time to complete.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name:
Address: 9209 Eupora Court, Jeffersontown, KY
E-Mail: [email protected]
Phone: +1 6443186677
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major holidays. We strive to respond to all inquiries within 24 business hours.
